complaints, money, rants

Look what I got!

Yesterday was a somewhat exasperating day. As I wrote in yesterday’s post, I had to call USAA because of their heavy handed fraud alert system. I think it was triggered on Sunday night, when I decided to buy some underwear from Amazon. I use Amazon a lot, but because I had been traveling and had set a travel alert, I guess USAA’s bots figured I shouldn’t be ordering underwear. I’m wondering what would have happened if I’d tried to use my debit card in France.

I didn’t realize I had tripped the fraud alert until I went to order some brandy from my favorite Armenian brandy retailer, another vendor I use pretty often. I went to pay for my order, which included a bottle of apricot brandy for a local friend, when I realized the payment didn’t go through. Then I saw an urgent automated email from USAA telling me that they’d “tried to contact me” and I hadn’t answered. I didn’t answer, because I wasn’t wearing my Apple Watch and didn’t have my phone with me. I didn’t realize I’d need those items for buying underwear from a vendor I use all the time.

I got really pissed. Why? Because this happens ALL THE TIME. Several months ago, when I was trying to book hotels for our trip to Croatia, Austria, and Slovenia, I got the same annoying fraud alerts from both USAA and PenFed. And because I live several hours ahead of USAA and PenFed, and it was the weekend, I had to wait hours before I could call them and straighten out the situation. It used to be that USAA would send me an email or text asking me to verify things. And I did notice that they sent texts this time. But again, I didn’t have my phone with me, because it was just underwear.

You can’t send USAA an email, so I complained on their Facebook chat. “Jason” responded with apologies, but I never heard from him again. Thanks for nothing, Jason. I can see that I did the same thing in October, when they blocked my card as I was trying to book lodging. I complained then, too, and even spoke to someone who called me while we were traveling. Fat lot of good that did.

Yesterday morning, as I was composing my blog post, I got an automated call from USAA. I answered it and verified the charges. The automated voice on the other end of the line said that my card was open and I didn’t need to do anything else. Wonderful. So I went back to the Armenian brandy purveyor and successfully completed an order… which tripped the fucking fraud alert system again. But again, I didn’t know I had tripped the fraud system, so I downloaded a couple of albums.

A couple of hours later, I was walking the dogs, and I got another fraud alert on my phone/watch. I tried to answer the watch while juggling my dogs. I had to give up, though, because it was impossible to walk the dogs and answer the phone. I checked my iPad and noticed that Apple had sent me a message that my card was declined. So I called up USAA and spoke to a very pleasant representative. Really, she was very nice… much like the representatives used to be, when USAA was still customer service oriented. I expressed my frustration at having to make international phone calls every time I need to unblock my card(s). I told her that I was strongly considering changing banks because of this issue.

I do have an account with PenFed. I used to have a checking account with them, but closed it because they charged a fee if the minimum balance wasn’t high enough. Last night, I started an application for another checking account with them, just so I have an alternative to USAA. But really, I think it may be time to migrate our business elsewhere. PenFed is also a bit of a pain in the butt about fraud alerts and shutting down access to things. I’ll have to call them later today to verify my identity because of the checking account request I made last night.

USAA really has gone downhill… and not just because of these customer service issues, but also because I suspect it’s a very culty kind of a place. I remember when Bill was looking for a job in 2014. He spoke to people at a USAA job fair and they asked him if he knew anyone who worked at USAA. He said he didn’t, and it became very clear that not knowing someone there was the “kiss of death”. It didn’t matter that he’s a retired veteran with about 30 years of service, or that he’s been a member of USAA since 1984, or that I’ve been a member for 27 years. I remember writing about that incident on my original OH blog, and USAA’s public relations goons stalked that post for months. If it had been up to me alone, I would have ditched them years ago.

Another thing I noticed last night was that, unbeknownst to me, Amazon put my underwear order on my credit card when the debit card was declined. That isn’t a huge deal, since the order was for less than $100, and I have a huge credit line. I’m just very particular about what I charge on my credit cards. I usually only use them for large purchases or travel. I did make a big payment this morning to cover our trip to France, though. I guess I need to remove that card from Amazon so they don’t do that again.

And then, after I straightened out the USAA blocking issue, I got an alert from Corona Warn, which is a German app where one can upload vaccine certificates and monitor the COVID situation in Germany. I also have a German app called CovPass, which is what I used exclusively when we traveled. We had to show our vaccine certifications at our hotel and in restaurants. The Germans and the French have different procedures. In Germany, we had to wear FFP2 masks and show the QR code, as well as our IDs. In France, surgical masks were okay, and after we showed our vaccine certifications, we were allowed to unmask.

So anyway, even though I didn’t use Corona Warn when I showed my vaccine certs, it was monitoring my location. And yesterday afternoon, I got a message from them, letting me know that I was exposed to COVID-19 sometime on March 2, 2022. It was either at a McDonald’s I went to when I needed to pee, or it was at the restaurant in Stuttgart where we had lunch. Either way, the exposure was five days ago, and we have been in France for most of those days.

Now… I don’t have any symptoms of COVID-19 at all, and I pretty much lead an isolated existence as a general rule. I don’t use public transportation, and once we got home from our trip, I have stayed at home, with the exception of a very short walk I took with the dogs yesterday as I was trying to deal with USAA. But when I got the “red tile”, as they call it, I went to the app to find out what I’m supposed to do now. I found information that was posted in December 2021. According to that info, I’m supposed to go home, check for symptoms, call the health department or my “doctor” (which I don’t have), get tested for COVID (supposedly free of charge), and if I have a positive result, isolate and share my test result.

I should mention that Bill doesn’t have Corona Warn on his phone, so he did not get an alert. However, since we were together the whole time, I guess he would get a “red tile”, too, if he had Corona Warn, which was silently monitoring me based on my cell phone’s location and bluetooth technology. While I understand how this works, it’s a little creepy that this app was monitoring me, even though I wasn’t using it when I showed my certifications.

The instructions on what to do are kind of confusing, depending on a person’s vaccination status. Because I am fully vaccinated, it’s supposedly not compulsory for me to quarantine. But the exposure happened six days ago, anyway. And if I hadn’t had it on my phone, I would never have gotten this alert at all, tardy as it is. I had to make a separate Apple account for the German store to even get these apps, since they weren’t available in the US store last summer, when I downloaded them. That was a bit of a pain, too. I have heard that CovPass, at least, is now in the American Apple store. I’m not sure about Corona Warn.

The tile will turn green again on March 16th. Fortunately, I don’t think we have any big weekend plans… Bill says he’s going to do the taxes. I’ll probably work on my latest jigsaw puzzle… or maybe we’ll clean up the backyard and bring up the furniture for the forthcoming warmer weather. And maybe we’ll enjoy some of the Ukrainian vodka I just ordered. My German friend says she knows a lot of people who get the “red tile” and never get sick with COVID. It’s just a very sensitive app that lights up if you’re even in the vicinity of someone who has tested positive and shared that information with the app. Obviously, not everyone does that, though, so really, I could have been getting red tiles for months.

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