business, complaints, money

Green again! But not “in the green” with USAA!

Happy St. Patrick’s Day!

Take heed.

Yesterday’s post didn’t get any hits until the evening, when I posted an appeal to my Facebook friends to tell me if they’d seen the post. I was actually concerned that people weren’t finding yesterday’s rantings, because I usually get at least one or two hits on every post, even if it’s a “repost”. The reposts don’t typically get a lot of hits, unless they happen to be about a hot topic. For instance, I continue to get many hits on my reposts about Erin McCay George, as well as certain book reviews. But when I repost something quirky from the old blog that I just find funny or potentially useful, a lot of times, it gets ignored.

Lately, a couple of fresh posts have been pretty much ignored. The one I wrote called “Just lie back and enjoy it”, about Michigan GOP candidate, Robert Regan, has a grand total of two hits on it a week after it went live. I don’t know why that one hasn’t attracted any interest, since it’s about a seemingly misogynistic political candidate who actually said those words. But anyway, when I didn’t get any hits on yesterday’s post, either, I was wondering if people simply couldn’t see the posts on Facebook. A couple of friends confirmed that the post is visible. One even commented. Thanks, Karen! I guess sometimes I’m just not very interesting. 😉

I thought I’d offer a quick update on yesterday’s angsty morning. I called PenFed to ask about the status of my attempt to open a checking account. For some reason, they were still getting an “error” when they tried to open that for me. So they said they would have the IT department take a look and get back to me. I’m not holding my breath. I think we will look into opening a local account, since it appears we aren’t going anywhere anytime soon.

There haven’t been any more “weird” charges on the USAA account, since that card is blocked and I’m waiting for a new one to arrive. I did do some scary reading about UberEats and Uber and issues with fraudulent charges yesterday. That caused me to do some deep scans of my machines, to make sure there weren’t any viruses or security breaches causing issues on my end. Nothing was found, so I guess one of the online purveyors I used had a security breach, which is bound to happen sometimes.

In the midst of all of that, Apple decided to do an update, so I spent a couple of hours updating all of my devices. That resulted in my preferred screensaver being messed up, and I can’t seem to fix it. It’s now only showing pictures that are several years old, instead of the whole library. This morning, I’ve spent an hour inputting and updating passwords and fucking with the two-factor authentication systems. That was a major pain in the ass. I think I’ve mostly got it secured, though.

Good to know… And just in time for St. Patrick’s Day.

And finally, I’m back to “green” status on my Corona Warn app. Yep… it’s been two weeks since my “exposure” to COVID in Stuttgart, which caused the “tile” on the app to turn red. As far as I know, I didn’t get infected. If I did, it was a very minor illness. I didn’t go out anywhere, anyway, so no need to worry. I lead a very solitary lifestyle. It’s nice to see the green tile, especially since today is St. Patrick’s Day.

I’m surprisingly chill about the security breach on my bank account. When USAA shuts down my account for no legitimate reason, I have historically gotten very upset. But yesterday, when they didn’t shut down my account when I finally did get fraudulent charges, I wasn’t even that angry about it. I’m not sure what that’s about. I should be really angry, shouldn’t I? For some reason, I’m not super peeved, even though I just checked my account and see that one of the fraudulent charges has gone through. I mean, yes, I’m pissed off that there are lowlife thieves out there who rip people off. And yes, it irritates me that the one time I really needed USAA to secure my account, they didn’t deliver. But I’m not nearly as annoyed about this as I have been when I’ve had to call them to unblock my card because they decided that one of my legitimate charges was fraudulent. Go figure.

Anyway, I just had a chat with a USAA customer service dude named Tyler. It was my first time using the chat function on USAA.com, and I must say, it was pretty convenient. I definitely preferred chatting to calling them, if only because when I use the chat, I don’t have to listen to their fucking hold music. I asked Tyler about the fraudulent charges being posted. Tyler says the charges would go through until they finish doing their investigation. He explained why, and his explanation made sense. And as long as no other charges can go through, I guess it’s okay for now. At least I have the money to cover them. What else can I do? He did seem to lack situational awareness, though. USAA’s service has really gotten crappy lately. What a shame.

Speaking of hold music, PenFed’s hold music is especially bad. They play the same sad “dentist office” music over and over again. It’s really loud and a bit of an earworm. I was on hold with them for several minutes yesterday, and I kept thinking about how the music was bringing me down. What they were playing was the musical equivalent of a consolation… like, sorry you’re doing business with us. Or sorry you have to call us because there’s a problem. Except, I didn’t have a problem, per se, with PenFed. I was just wondering when I was going to be able to open a checking account with them, so I can move my account from USAA. Now, it looks like that might not work out, either. Perhaps it’s time to find another credit union. SIGH… I’ve had a PenFed account since I graduated from college. My sister gave it to me as a graduation gift.

Seems like customer service is universally sucking lately. I just now got a sweater I bought in early February. I ordered two pretty sweaters from Celtic & Co, a clothing retailer in the United Kingdom. It was my first time ordering from them, which I did because they have such nice (but expensive) stuff. I didn’t know the sweaters I chose were backordered for five weeks. So I waited a couple of weeks for the sweaters to show up… not that I’m going a lot of places lately. Finally, I emailed them, and they told me of the backorder status, which for some reason, I didn’t notice when I placed the order. I think it’s because they didn’t notate it on their Web site.

I just tried on the sweater, and it is indeed very nice quality. It’s also a little big on me, which is always a good thing. I am basically pleased with the product. However, I don’t think I’m going to order anything else from them, because they’re located in England, and that means dealing with customs and slower delivery times, even though they have a German Web site. And it would have been nice to get my sweater(s) when it was still winter. Spring starts in a few days. I’m still waiting for the other sweater I ordered to ship. Remember, I purchased on February 7!

Well… my guitar is calling me to practice, so I guess I’ll wrap this up and get busy. Gotta vacuum the house, too. I wish I had a riding vacuum cleaner. That would be a great invention, in my view. Or maybe a better robot version of a Roomba that can go up and down stairs.

Happy St. Patrick’s Day, y’all. Hope it’s a fun day. And to all the haters out there, see today’s featured photo. 😉

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2 thoughts on “Green again! But not “in the green” with USAA!

  1. MARY BETH S DOOLEY says:

    I agree universally customer service has definitely declined. I have little patience with rudeness. The problem is if I decide to take my business elsewhere then eventually I get the same shitty treatment! Damned if you do, damned if you don’t.

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