Today’s post is just going to be lighthearted ribbing, since it’s a Sunday, and I don’t feel like writing a long, sanctimonious post. As I updated in yesterday’s post, USAA finally gave me a “temporary” refund on the fraudulent Insomnia Cookies charge. And because that means I won’t have to call them, I’m now in a pretty decent mood. You know what that also means? I don’t have to listen to the hold music from Hell! Yea!
I am definitely not the only one who hates USAA’s “football cheer” hold music. I bonded with a fellow member the other night on Twitter over this little tune that plays, sometimes for hours on end, as members desperately try to reach a customer service representative. This morning, as I was telling Bill about it, I actually found quite a few Reddit posts about USAA’s jaunty hold music. A few people even uploaded it to YouTube. Check this out…
As a musical person, having to listen to this kind of hold music is especially hellish to me. It’s very catchy, so it easily gets stuck in my head. All day, I keep ruminating over that droning, pulsating, sterile, pseudo-jazz. And because I’m almost always calling them because I have a problem and am irritated, the enthusiastic “USAA” cheer usually further sours my mood pretty quickly. In fact, as I sit here thinking about it, recovering from the repetitious “jazzy” sounds, I am randomly coming up with obscene lyrics I could sing to the “USAA” rah rah cheering. Like “bam, bam, bam, bam, bam, bam, bam, BUUUUM…. kind-ly fuck off!” Or maybe “bam, bam, bam, bam, bam, bam, bam, BUUUUM…. you guys suck balls!” I could probably entertain myself for an hour coming up with new “lyrics” to that hold music.
One USAA employee confessed that they try not to call USAA themselves, because they hate the hold music. It makes one wonder if their objective is to annoy people so much that they hang up. I think it’s entirely within the realm of possibility that getting people to hang up is one of their goals. Or maybe they want to make the music so annoying that the person is relieved to hear a human voice when the hold music finally ends.
Bill told me that the hold music he gets at work is also pretty bad. Some people on the USAA reddit thread mentioned CISCO, so I looked them up on YouTube. Sure enough, I started playing the below video, and Bill said “That’s it!”
But the CISCO music could possibly be nice to listen to. Below is a video made by a YouTube musician who played it on his piano. I’d much rather listen to his improvised version than the crappy, overly synthed one above.
This guy did a pretty good job, too… Makes me wish I had stuck with piano lessons.
But it’s not really possible to make USAA’s chanting hold music from Hell any cooler. It just so irritating. Here’s what one person wrote on a recent messageboard…
1000YearBan Nov ’21
For decades I thought the on-hold music at USAA was the absolute worst, most annoying shit I ever heard – until recently, when they changed it! Now I sob silently, keening for the innocent salad days of yore. The new, far worse music features what sounds like a football team chanting “U-S-A-A!” every 16 bars. Kill me.
The funny thing is I was recently on hold at some local place and got the old USAA music! I was wistfully nostalgic, like a political torture prisoner recalling the relative pleasures of an abused childhood.
And what is especially distressing is that USAA probably paid some composer and musicians a lot of money to create that diabolical audio torture device. Where did they get the money? From members like me… many of whom are driven crazy by the pseudo-funky rhythm and cutesy guitar riffs interrupted by the “football” cheers– USAA!!! Ugh! Here’s a link to a business that makes these little musical gems for credit unions and the like. Wonder what it’s like working there!
I wish I could find PenFed’s hold music. Theirs is not like USAA’s. It’s more like very sad horn music that sounds like it’s consoling you for calling them. It’s like the musical version of, “Hi… we’re so sorry you have a banking problem. We’ll cry with you while we put you on hold…” It’s on an endless loop, which makes it even more obnoxious. I didn’t mind it the first or second time it played, but having to hear it for several minutes is pretty terrible. I still prefer it to USAA’s ear worm, though. Several days later, the PenFed music is no longer burned on my brain. It’s hard to forget USAA’s music. And, thanks to Chordify, I can even play it on my guitar, if I want to. Maybe it’s time I ended this post and tried it…
Have a good Sunday, y’all…